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Sticks/Shafts/Blades
Goalie Gear
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HockeyGiant.com
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Help/F.A.Q.

Before contacting us, you might find the answer to your question in our help section.

Live Online Help and Call Center
HockeyGiant representatives can provide online help for questions on placing orders and product information. Live Online Help and Call Center are available:

  • Monday through Friday from 6 am to 6 pm PST.
  • Saturday from 9 am to 5 pm PST.

    Phone Numbers

    • Toll free 800.633.5999
    • Local 760.692.0299
    • Fax 760.692.0302
    • International 760.692.0299
    Our address is
    HockeyGiant.com
    5928 Farnsworth Ct.
    Carlsbad, CA 92008
  • Shipping Information

    SHIPPING TIMES
    METHOD: ORDER BY: SHIPS BY: RECEIVED BY:
    UPS Ground Before 12:00pm EST Same Business Day 1 to 5 Business Days After Shipping Date
    UPS Ground After 12:00pm EST Next Business Day 1 to 5 Business Days After Shipping Date
    3 Day Select Before 3:00pm EST Same Business Day 1 to 3 Business Days After Shipping Date
    3 Day Select After 3:00pm EST Next Business Day 1 to 3 Business Days After Shipping Date
    2nd Day Air Before 3:00pm EST Same Business Day 1 to 2 Business Days After Shipping Date
    2nd Day Air After 3:00pm EST Next Business Day 1 to 2 Business Days After Shipping Date
    Next Day Air Saver Before 3:00pm EST Same Business Day Next Business Day After Shipping Date
    Next Day Air Saver After 3:00pm EST Next Business Day Next Business Day After Shipping Date

    Our shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have chosen. Oversized items such as hockey sticks and goalie pads will be charged the “dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle. (For further information on oversized items call us toll free at 1-800 633-5999.)

    Oversized items may be charged an additional fee. Packages shipped via UPS ground usually arrive within 1-5 business days of the date shipped. All sticks arrive within 5-10 business days of the date shipped. Business days exclude weekends and holidays. Delivery times may vary depending on the destination.

    We pride ourselves in the ability to ship our products all over the world. However, some locations require special shipping arrangements. Hawaii and Alaska orders may only ship via UPS second day or next day air. APO FPO orders ship via the USPS. Please be aware, we only ship APO/FPO orders on Fridays therefore the shipping times will be delayed. We cannot ship orders to P.O. Boxes.


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    HockeyGiant™, HockeyGiant.com™, and SportsGiant™
    are operated by and are trademarks of SportsGiant LLC.