ORDERING

1) How long do orders usually take to ship and arrive?
2) Where can I check the status of my order?
3) What forms of payment does hockeygiant.com accept?
4) How do I place an order by check?
5) Does HockeyGiant.com charge sales tax?

SHIPPING

6) How are shipping rates calculated?
7) How long do orders usually take to ship and arrive?
8) Why is my expedited or oversized shipping so expensive?
9) Does Hockeygiant.com have any shipping restrictions?
10) Can I ship my order to a P.O. Box?
11) Can I have my order shipped to an APO/FPO address?

RETURNS

12) How do I return a product?
13) Can I return a product I bought online at Hockeygiant.com in one of their stores?

COUPONS, GIFT CERTIFICATES & DISCOUNTS

14) What is a Coupon/Gift Certificate code?
15) Does Hockeygiant.com give discounts for team purchases?
16) Does Hockeygiant.com have any discount restrictions?
17) About the 24 Hour & Weekend Specials.

WEBSITE VS. RETAIL STORES

18) Does Hockeygiant.com offer the same products online and in stores?
19) Are HockeyGiant.com prices the same online as they are in their stores?
20) Can I return a product I bought online at Hockeygiant.com in one of their stores?

INTERNATIONAL ORDERING

21) I am calling from outside the United States, how can I contact a representative?

GENERAL INFO

22) What does “call for price” mean?
23) What should I do if the item I want from Hockeygiant.com is out of stock?
24) Does Hockeygiant.com offer a catalog?
25) Will Hockeygiant.com contact me if something I have ordered is not available?

Product Information:

SKATES

1) What is a “Rocker” chassis?
2) What is a “Hi-Lo” chassis?
3) What makes one skate boot better than the other?
4) What is a radius?
5) How can I tell if my skates need to be sharpened?
6) What does D, E or EE mean on skate sizing?

WHEELS/BEARINGS

7) What does the durometer of a wheel mean?
8) What is the difference between micro bearings (688) and regular bearings (608)?
9) What does the “ABEC” rating of bearing refer to?
10) Does the ABEC rating of a bearing affect the speed of your skates?
11) I have switched to a higher rated ABEC bearing, but my skates still seem to drag?

STICKS/SHAFTS/BLADES

12) What does the stiffness rating of a hockey shaft refer to?
13) What is the general length of a junior, intermediate and senior shaft?
14) What is the general length of a junior, intermediate and senior one-piece stick?
15) What size blade will fit my intermediate shaft?
16) Are most blades compatible with most shafts?

HELMETS/CAGES

17) What is a "cat eye" cage?
18) What does HECC certified mean?

Manufacturer Warranties:

1) Bauer
2) CCM
3) Christian
4) Easton
5) Itech
6) Louisville TPS
7) Mission
8) Nexed